3.1.       Firstbet is bound by the provisions of the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), which sets out the requirements in relation to identity establishment and verification procedures, customer due diligence, the recording, ongoing monitoring and reporting of transactions, the retention of records and related matters. All of these requirements have been put in place in order to ensure that the betting services provided by licensed bookmakers such a Firstbet are not unlawfully used as vehicles for money laundering (“ML”) and/or the financing of terrorism (“TF”) or other criminal activities.

3.2.       Where FICA or its associated regulations and instruments specify particular procedures and/or restrictions then Firstbet will operate in accordance with such procedures and/or restrictions. Where FICA does not specify such procedures and/or restrictions, then Firstbet shall implement its own procedures and/or restrictions (subject always to any applicable legislation), so as to promote good corporate governance and socially responsible betting practices. For further information on FICA please log on to www.fic.gov.za.

3.3.      Where a customer in the retail environment –

(i)         places an amount of R5,000 or more on a single bet, or

(ii)        claims winnings in the amount of R5,000 or more, Firstbet will be required under FICA to establish and verify the identity of that client before the transaction can be processed.

3.4.      In the online environment, Firstbet is required by FICA first to establish and verify the identity of all Customers before it may lawfully create a betting account for any such Customer. In such cases, as part of the account registration process, prospective account holders will be required to disclose the following personal and related particulars:

(i)           Full names;

(ii)          SA Identity Number or Passport Number;

(iii)         Residential Address;

(iv)         E-mail Address;

(v)          Mobile and/or landline telephone number(s), and

(vi)         the source of the funds to be used for the purposes of the betting account.

3.5.      No betting account will be created unless the identity of the Customer who applied for same has been conclusively established and verified by Firstbet.

3.6.      The following procedures will be followed by Firstbet in relation to a Customer in respect of whom proof of identification and residential address is required:

(i)         Where a Customer presents his or her identification document (ID or passport) in person, Firstbet shall make a photocopy of such document on the licensed premises, and verify that same is a true copy of the original, which shall be filed and retained for record purposes.

(ii)        Where an identification document is transmitted to Firstbet via facsimile transmission or by normal or electronic mail, such documents will be required to be current (unexpired in the case of passports) and certified as true copies of the original.

(iii)       A driver’s licence may be accepted as proof of identification, provided that:

1. The Customer is unable to produce an Identity Document for reasons which are acceptable to Firstbet in the circumstances;
2. The driver’s licence is valid/current (has not expired), and
3. The driver’s licence reflects, on the face thereof –

• A photograph of the bearer;
• The full names or initials and surname of the bearer;
• The date of birth of the bearer, and
• The Identity Number of the bearer.

(iv)       Utility bills and similar documents submitted as proof of residential address shall be dated no earlier than three (3) months prior to the date of submission to Firstbet thereof.

3.7.      Firstbet is required to report single cash transactions above R49,999.99 to the Financial Intelligence Centre (“FIC”).

3.8.       Firstbet is further obliged to make reports to the FIC in the event of –

(i)         Suspicious or unusual transactions, and

(ii)        Transactions entered into by persons suspected of intending to commit or of having committed any offence contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004.

3.9.      Firstbet reserves the right to suspend or to terminate any account that has not met FICA requirements.

3.10.     Firstbet may at any time request a Customer to produce a hard or soft copy his/her Identity document or smart card, passport, proof of banking and/or proof of residential address.